Support

1. Contact us

Email hello@chaltra.com. Tell us what happened. A screenshot helps a lot.

You can also write to us from the app: open Settings, then tap Send Feedback.

Chaltra is made by one person, Kevin Pugliese, in Quebec, Canada. Your message goes straight to him.

2. Restore a purchase

Paid for Premium, but the app does not show it? This can happen on a new iPhone or after you reinstall the app.

• Open Chaltra and go to Settings.
• Tap Subscription. The Premium screen opens.
• Tap Restore at the bottom.

Use the same Apple Account you paid with. If it still does not work, email us.

3. Cancel or change Premium

Apple bills Chaltra Premium, so only Apple can stop it or change the plan.

• On your iPhone, open the Settings app.
• Tap your name, then Subscriptions.
• Tap Chaltra and pick what to do.

You can also open your subscriptions or ask Apple for a refund here. Apple decides refunds, not us.

• Your subscriptions: https://apps.apple.com/account/subscriptions
• Ask Apple for a refund: https://reportaproblem.apple.com

4. Move to a new iPhone

With Premium, your challenges are saved to your account. Sign in on the new iPhone with the same account and they come back.

Without Premium, your challenges are kept only on the iPhone you made them on. They do not move to a new one.

5. Delete your account

Open Chaltra, go to Settings and tap Delete Account. You will be asked to type DELETE.

This removes your account, your challenges and your progress for good. It cannot be undone.

Deleting your account does not stop Premium. Cancel it with Apple first, as shown above.

6. Privacy and terms

How we handle your data, and the rules for using Chaltra:

• Privacy policy: https://chaltra.com/en/privacy/
• Terms of use: https://chaltra.com/en/terms/